Emergency Services

When a health crisis happens, you need an emergency team you can trust.

Emergency Services

Expert Care

We know when you have an emergency, getting help right away is the priority. It is our mission to provide the very best emergency care by utilizing today’s advanced medical technologies and diagnostic tools. This helps us find prompt solutions to health issues so that treatment and healing can begin as soon as possible.

Our staff, nurses, and doctors have the collective goal of providing world-class patient care to every person who walks through our doors. We treat each person with compassion, dignity, and respect as if they were our own family.

Accredited Geriatric Emergency Department

White Rock Medical Center is proud to be the only ER in Dallas accredited as a Geriatric Emergency Department by the American College of Emergency Physicians. This accreditation means we follow best practices for seniors so they and their families can feel confident their unique care needs are met. Learn more about this accreditation at acep.org/geda.

Comprehensive Emergency Services

Our advanced medical and diagnostic services, as well as a full panel of physician specialists, help patients get the precise diagnosis and effective treatments they need, such as:

  • General surgical services (including robotic surgery)
  • Orthopedic surgical services
  • Critical and Intensive Care Units
  • Diagnostic imaging
  • Wound care
  • Stroke care
  • Cardiovascular services
  • Endoscopy lab

Language services
Translation services are provided for 250 different languages via our video translation partner.

ER Wait Time at White Rock Medical Center

We are committed to reducing wait times for our emergency room patients. Whether during the day or in the middle of the night, we work tirelessly to keep our ER wait times as low as possible.

During certain times of the year, such as during peak flu season, wait times may be higher than usual as patients deal with severe symptoms that require immediate attention.

Additionally, life-threatening trauma situations and health crises (i.e., bleeding, burns, breathing problems, falls, cardiac cases, etc.) will be treated first in order to preserve life and limb.

Your patience is greatly appreciated during times when waiting is longer than usual. You can help us reduce the wait time for those with serious medical emergencies by instead going to an urgent care clinic for non life-threatening medical care. This can help us provide swift attention to those who need it the most.

What to Expect When You Visit the ER

Although an emergency room visit is usually unplanned, knowing what to expect can help alleviate stress you may be feeling. Here are some common questions and answers to help you prepare for your visit to the ER.

Keeping Patients and Visitors Safe

We are closely monitoring the guidance from local health departments and the Centers for Disease Control and Prevention (CDC), and following local and federal regulations and recommendations to ensure White Rock Medical Center remains a safe place for you or your loved one to receive care.

Nurses and Providers Discussion

If you or someone nearby is experiencing an emergency, call 911.