Compliant Process
Informing Patients About the Complaint Procedure
Healthcare facilities accredited by CIHQ for deemed status must notify patients—or their appointed representatives—of their right to file complaints with CIHQ regarding care quality or safety issues. There is no requirement for patients or their representatives to notify the organization prior to submitting a complaint.
For details on how to reach CIHQ to submit a complaint:
Online
Center for Improvement in Healthcare Quality
P.O. Box 3620
McKinney, TX 75070
Attn: Chief Executive Officer
